Unlock Your Business Potential and Achieve Commercial Excellence.

Elevate Growth, Boost Efficiency, and

Navigate Risk with Confidence.

Elevate Growth,

Boost Efficiency and

Navigate Risk with Confidence.

Expertise


As a courier & logistics consultant, Rosie Bailey provides insight & value creation to businesses looking to transform or scale and is a trusted advisor at board level.

  • Commercial & Pricing Strategy 

  • Sales Growth Strategy & Structure

  • Sales Training, Development, & Governance 

  • Customer Experience & Service Strategy 

  • B2B Marketing & Brand Strategy 

  • Customer Technology; Salesforce & AI Adoption  

  • Developing Talent & High Performance  

Expertise


As a courier & logistics consultant, Rosie Bailey provides insight & value creation to businesses looking to transform or scale and is a trusted advisor at board level.

  • Commercial & Pricing Strategy 

  • Sales Growth Strategy & Structure

  • Sales Training, Development, & Governance 

  • Customer Experience & Service Strategy 

  • B2B Marketing & Brand Strategy 

  • Customer Technology; Salesforce & AI Adoption  

  • Developing Talent & High Performance  

What Others Are Saying ...


"Rosie brings outstanding capabilities to any initiative that I've worked on with her. She has that rare talent of blending business acumen with a dose of pragmatism, and hence she always delivers great outcomes. That is not all though, she brings decades of experience in operational delivery, and hence is a great leader, but also understands that there needs to be a cultural aspect and fit in any business initiative. Finally, she is naturally collaborative, and this engenders a great working environment, and one where I certainly have enjoyed working with her!"

Vinod Mistry

VNM Consulting

"Rosie's extensive experience shines through in every interaction. Her ability to draw from her vast knowledge and tailor her guidance to my unique circumstances has been invaluable. She approaches every situation with an open mind and a positive approach, making it easy to share my struggles and accomplishments with her.

Her unwavering support and insightful advice have made a lasting impact. Rosie is a remarkable mentor, and I highly recommend her to anyone seeking guidance and inspiration."

Anna Sims Cato

Santis Global

Skillset of Rosie Bailey

  • Built Sales, Account Management, Inside Sales and Blended Teams.

  • Set Sales Strategies and Sector Focus Plans.

  • Implemented KAM and SAM Programmes.

  • Developed and Implemented Customer Service and Customer Experience Strategies and Structures.

  • Many Years’ Experience Setting KPIs, Targets and Reward Packages to Meet Company Growth Goals.

  • Restructured to Achieve Changing Business Priorities and to Improve Efficiency.

  • Introduced Processes that Mitigate Risk to Customers and Company Profitability.

  • Evaluated, Selected, and Implemented Technology and Digital Solutions, to Make It Easier for Customers to do Business.

  • Onboarded Multiple Acquisitions and Taken a Business through a Successful PE to Trade Sale.

"There's a way to do it better - find it"

Thomas Edison

Who Rosie Can Help ...

Are you an existing courier company wanting to

scale and grow effectively?

OR

Are you a new startup wanting to maximise your

efficiency right from the start?

Would you like to?

Discover how to transform your courier business in the UK with strategic growth planning and effective business improvements

If this is a YES, then let's work together

How Rosie Can Help

Customer Growth Audit

Summarise Status, Risks and Opportunities

Summarise Status,

Risks and Opportunities

  • Customer

  • Resource

  • Processes

  • Data

  • Customer

  • Resource

  • Processes

  • Data

Growth Strategy Plan

Low effort & Low Cost

Yet High Impact Actionable Plan

  • Markets & Sectors

  • Tools & Templates

  • Human Capital vs Technology

  • Projected Outcomes

  • Markets & Sectors

  • Tools & Templates

  • Resources vs Technology

  • Projected Outcomes

Commercial ROI Assessment

Evaluate & Recommend Best Value Options

  • CRM Systems

  • Contact Centre Management Systems

  • Marketing Activity

  • AI Tools

  • CRM Systems

  • Contact Centre Management Systems

  • Marketing Activity

  • AI Tools

BeSpoke Consulting

Tailored to Your Individual Needs

  • Retained Advisory

  • Project or Fixed Term Consultancy,

  • Set Price Audit /Strategy Plan /

  • Retained Advisory

  • Project or Fixed Term Consultancy

  • Set Price Audit /Strategy Plan

Find Out More

Successful Projects

Partners

Customer Service Transformation Project

Consolidated customer service from 36 sites to 4 centres of excellence,

improving recruitment, onboarding, training & development.

Implemented standard processes, KPIs which enhanced customer experience & CSAT.

Reduced call abandonment rates from 14% to < 3% & improved average speed of answer from

2+ minutes to 15 seconds. Reduced headcount from 200 to 124 & transformation savings c. £1.5m.

Technology

CRM / data, communications & digital solutions Investment project for implementation of Salesforce, Pardot Marketing Automation & Vonage Contact Centre Management for 550 users in customer service, sales, operations, & finance.

Weekly transactions of 11K calls, 15K emails & 2K chats along with customer lifecycle management, including digital account opening reducing sign up to trade from 24 hours to immediate.

Sales Growth Strategy & Restructure

Consolidated & retrained new business & account management teams into a single cross skilled territory structure & sector-based salesteam. Reduced headcount by 30% & costs by £1.9m. Reversed sales revenue churn from <8% to >9.6% with a x6 increase in average deal size & 20% increase in conversion to trade over 2-yr period.

  • Salesforce Consultancy

  • CX Journey Analytics

  • Brand and Communication

  • Content Writers

  • AI Consultancy

  • Outsourced Sales Solutions

  • Pricing Strategy

  • Procurement Reduction

  • Expense Reduction

Successful Projects

Customer Service Transformation Project

Consolidated customer service from 36 sites to 4 centres of excellence,

improving recruitment, onboarding, training & development.

Implemented standard processes, KPIs which enhanced customer experience & CSAT.

Reduced call abandonment rates from 14% to < 3% & improved average speed of answer from

2+ minutes to 15 seconds. Reduced headcount from 200 to 124 & transformation savings c. £1.5m.

Technology

CRM / data, communications & digital solutions Investment project for implementation of Salesforce, Pardot Marketing Automation & Vonage Contact Centre Management for 550 users in customer service, sales, operations, & finance.

Weekly transactions of 11K calls, 15K emails & 2K chats along with customer lifecycle management, including digital account opening reducing sign up to trade from 24 hours to immediate.

Sales Growth Strategy & Restructure

Consolidated & retrained new business & account management teams into a single cross skilled territory structure & sector-based salesteam. Reduced headcount by 30% & costs by £1.9m. Reversed sales revenue churn from <8% to >9.6% with a x6 increase in average deal size & 20% increase in conversion to trade over 2-yr period.

Partners

  • Salesforce Consultancy

  • CX Journey Analytics

  • Brand and Communication

  • Content Writers

  • AI Consultancy

  • Outsourced Sales Solutions

  • Pricing Strategy

  • Procurement Reduction

  • Expense Reduction

Learn About How Rosie Thinks and Works With These Blogs:

How to Scale Courier Businesses Effectively

Scaling a courier business effectively involves debunking these common myths and adopting a strategic, results-oriented approach.

By focusing on a step-by-step review of your top pain points and then implementing simple but innovative improvement initiatives thoughtfully, you can achieve sustainable growth and enhanced profitability.

Elevating Your Performance

Elevating your customer service operations is not an overnight task and you should consider whether major change or continuous incremental gains are the best fit for your business, but the benefits are well worth the effort. By addressing the common challenges, leveraging technology, and adopting best practices, you can advance your customer service to a new level, driving growth and customer loyalty.

Maximising ROI by Optimising CRM

Getting the best from a CRM system isn't an IT department led activity and should start with people and processes before getting technical.

By focusing on CRM system optimisation, following CRM best practices for logistics, and leveraging the full potential of customer relationship management tools, you can transform your CRM into a powerful asset for your business.

Preparing for a Successful Exit

A successful exit involves meticulous planning and strategic execution. By conducting a comprehensive audit, enhancing operational efficiency, strengthening your management team, focusing on customer retention, demonstrating growth potential, organizing financial documentation, and seeking professional advice, you can position your business as an attractive opportunity for potential buyers.

Contact Rosie

Let's Find Solutions to Improve Your Logistics Company

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